SOP Types: Procedure, Article, Guideline

Numbered sequential steps. Use this for processes that must be followed in order, like onboarding a new employee or handling a support ticket. Steps are labeled "Steps".

Bullet-point key points. Use this for informational content, overviews, or reference material that doesn't follow a specific sequence. Steps are labeled "Key Points".

Checkmark-prefixed rules. Use this for best practices, policies, or recommendations that should be followed. Steps are labeled "Guidelines".

Pick Procedure when order matters. Pick Article when you're explaining concepts. Pick Guideline when you're setting rules. You select the type when creating a new SOP.